Payment, cancellation and reimbursement policies

The rates published in our website are only valid at the moment of making the quotation; they are guaranteed at the moment of receiving the corresponding payment. All reservations are subject to availability and cannot be guaranteed until full payment has been received. A reservation is considered completed, when a confirmation number is provided and the corresponding charge to your card has been applied. At the time of booking, you authorize the use of your credit card number to make the payment, and expressly confirm to know and accept our reservation, payment, disclaimer and cancellation policies. You need to print your reservation voucher that will be sent to you by email and present it at the time of requesting the services that you have reserved.

Payment policies

Visa, MasterCard, American Express and paypal credit cards are accepted as a method of payment. If you prefer to pay by bank transfer, please contact our Travel Advisors. The amount corresponding to your reservation will be immediately charged to your credit card. Rates shown in US dollars will be converted to Mexican pesos at the exchange rate in effect on the date of the transaction. This conversion may cause the amount that will appear on your credit card statement to show a variation of up to 5% below or above the international fluctuation of currency exchange rates. Spark Travel / Kiddie Travels S.A. de C.V. is not responsible for this fluctuation and by accepting this policy you acknowledge having been informed about this fluctuation in the exchange rate and agree

Transfer cancellation policies

Cancellations and reimbursements are made at least 24 hours in advance; these will have a charge of 70% of the total paid. Those cancellations made with LESS than 24 hours in advance will not apply the refund.

Hotel cancellation policies

Cancellation in high season and holidays Defining as high season: Winter, (Christmas, New Year), Holy Week, Summer and holidays. - Reservations canceled 30 days or more before the arrival date will have a penalty of 10%. Reservations canceled 15 to 29 days before the arrival date, will have a penalty of 1 night. Reservations canceled less than 15 days in advance will have a 100% penalty. For early departures (not full use of the contracted services), or failing to present the day and time at the hotel of your reservation (no show) you will not have any right to claim or refunds. Once the reservation or service contracted and after the purchase has been paid, we wish to reduce the number of people and result in a lower cost than originally paid. It will be the sole and exclusive decision of the hotel or contracted final provider to apply a refund or in its absence any penalty. These policies are subject to change by each of the particular hotels or final provider. Spark Travel / Kiddie Travels S.A. de C.V. establishes commercial negotiations within its own quality and service standards, such as lodging, air transportation, ground transportation and tours, choosing only the most qualified and prestigious suppliers in the market. However, Spark Travel / Kiddie Travels S.A. def C.V. does not assume any liability towards those who purchase services on its Internet portal, due to acts or omissions of the suppliers advertised here, because there is no control or legal relationship over their personnel, equipment, operation or assets.

Policy Best Price Guaranteed

Spark Travel / Kiddie Travels S.A. de C.V. is committed to maintaining the best price rate guaranteed. It is a firm commitment we have with our clients as long as the following guidelines are met:
• The selected product covers the same booking conditions: date, provider, number of passengers and time.
• In case the rate detail is not visible or if the rate includes taxes, the difference in prices due to wrong or incorrect rounding will not be considered.

All rights reserved

Any total or partial reproduction of this content is formally prohibited, by any means, without the express or written authorization of its owner. It is the responsibility of the service providers (hotel chain and / or property) to guarantee the accuracy of the photographs shown. We are not responsible for the inaccuracies shown in such material.

PRICES

All our price quotes are subject to change without notice. In case any quoted price is not correct, our Customer Service Department will contact you to obtain the pertinent authorization for the additional charge. Personal insurance, drinks or food and other fees not described in the service description are not included.

PAYMENT

Spark Travel / Kiddie Travels S.A. de C.V. You agree that once you pay for your reservations, you will receive a confirmation voucher via email. To exchange all purchased services, it is necessary to print it and present it as proof of purchase. All information regarding travelers must be correctly provided at the time of booking. To modify and request modification, these should be sent by email to Spark Travel / Kiddie Travels S.A. de C.V. To the contact email address, we are not responsible for any inconvenience that may occur if you do not receive or read your confirmation voucher carefully. In case you have not received your voucher, you must notify Spark Travel at least 72 hours before the date of service to our advertised telephone numbers.